Customer Satisfaction
Jul. 19th, 2011 07:53 pmSo let's say you're someone who's been selling a bunch of BPAL imps and bottles they wanted to get shot of. And you take an order from someone in another country for one bottle and a bunch of imps. About a month later, you realise that, while the bottle is gone, you still have those imps. The customer in the other country hasn't been in touch with you to say that they got the bottle but that the imps were missing. So you, being a conscientious seller of such things, get in touch with the buyer and ask if they ever got the bottle. They tell you that no, the order never arrived. So there you are with the imps the buyer asked for, but no bottle. Whoops. After reaming out the person you put in charge of sending out the orders, what is your course of action?
a) Apologise to the buyer, explain the situation and offer a replacement bottle from the ones you haven't sold yet, hoping like hell there's something in there they want.
b) Apologise to the buyer, explain the situation and tell them that you are going to order a replacement bottle from a local distributor ... unless there's something they prefer from the ones you haven't sold yet.
c) Apologise to the buyer, explain the situation and tell them that you are going to order a replacement bottle of that scent or any other general catalogue item that the buyer might want to make up for the inconvenience ... unless there's something they prefer from the ones you haven't sold yet.
In this case, I am the buyer. A particularly charming young lady on LJ was the seller. And I got option C. So for the record,
miss_twilight is pure awesome (so seriously, if you happen to trip over any of her posts on the BPAL addict forums on LJ? And you like anything you see there? I recommend her highly), and I am getting a bottle of Shoggoth, which I have been looking for forever. Seriously, I thought the only way I was going to get my hands on that scent was to go through the BPAL site, which ... well, there are issues there with British shipping and card purchases and I prefer to avoid it where possible. And I at least still have the imp of the bottle I ordered in the first place (Sea of Glass, my first BPAL courtesy
tithenai along with Sudha Segara). I wouldn't have minded both - I mean, I wouldn't have ordered it if I didn't like it; I ordered the bottle of Summer's Last Will and Testament on the strength of the imp, after all - but ... whole. Bottle. Of Shoggoth. I should feel bad for the whole thing where I'm getting something for a little bit less than it's worth, but I can't feel too bad because if I was going to get exactly what I ordered, the buyer would have lost money anyway to replace it and it was not my mistake that lost me the bottle in the first place.
Incidentally, still working on the whole WoD perfume thing. There's just not much to say until my bloody empty imps get here. But they're shipping from, like, South Korea or something so I am not panicking yet. I need more bottles and I desperately need a few more scented oils before I can make half of what I want, though. And if you could see the collection I've already amassed? The fact that I can still say that is scary.
*ahem* I had massive attack of migraine today. This was not fun, as you can well imagine. It's a fair bit better now, in that I can actually see straight and my head doesn't feel like someone's drilling in it. This was not so much the case this morning, when someone in the local area close by my open-because-of-the-muggy window was doing construction work. Sure, it's damn near impossible to deal with a migraine at work, where impromptu meetings happen maybe a foot away from the back of my chair a few times a day and I'm trying to type near-indecipherable, heavily-accented pseudo-English through a nasty tape hiss, but it's better than someone drilling. Still, I dosed myself with the knock-out painkillers (I pray this goes away entirely soon because I cannot afford more knock-out painkillers and average OTC paracetamol does not work) and when I woke up, the construction work had gone away and my head felt better.
Peering out the window this afternoon, though, netted me an interesting sight. In the back garden three doors down sits a blue box. With doors. Over which are written 'Police Public Call Box'. Yes, the neighbours three doors down have a freakin' TARDIS in their back garden. I just wish I knew which flat it was so I could leave a note saying, "Awesome TARDIS, guys".
And, to continue the theme of 'a Warcrack mention with every post' ... why are there level 85 Alliance NPCs in a level 30-40 zone? I went in what I thought was just a tiny touch over my head earlier (fighting level 35-36 bears with my level 33 paladin to get at gold and iron deposits in Western Plaguelands) and was doing really well until I wandered down the road and smacked into what I think was a Draenei and a Human. I just had enough time to mouse over them and read, "........What do you mean, level 85?!?" when ... smush. Dead belf. I have since moved back to Northern Stranglethorn. Amazing how good the mining is in a freakin' jungle ... plus I have all those quests. Mostly killing things. Woo.
a) Apologise to the buyer, explain the situation and offer a replacement bottle from the ones you haven't sold yet, hoping like hell there's something in there they want.
b) Apologise to the buyer, explain the situation and tell them that you are going to order a replacement bottle from a local distributor ... unless there's something they prefer from the ones you haven't sold yet.
c) Apologise to the buyer, explain the situation and tell them that you are going to order a replacement bottle of that scent or any other general catalogue item that the buyer might want to make up for the inconvenience ... unless there's something they prefer from the ones you haven't sold yet.
In this case, I am the buyer. A particularly charming young lady on LJ was the seller. And I got option C. So for the record,
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Incidentally, still working on the whole WoD perfume thing. There's just not much to say until my bloody empty imps get here. But they're shipping from, like, South Korea or something so I am not panicking yet. I need more bottles and I desperately need a few more scented oils before I can make half of what I want, though. And if you could see the collection I've already amassed? The fact that I can still say that is scary.
*ahem* I had massive attack of migraine today. This was not fun, as you can well imagine. It's a fair bit better now, in that I can actually see straight and my head doesn't feel like someone's drilling in it. This was not so much the case this morning, when someone in the local area close by my open-because-of-the-muggy window was doing construction work. Sure, it's damn near impossible to deal with a migraine at work, where impromptu meetings happen maybe a foot away from the back of my chair a few times a day and I'm trying to type near-indecipherable, heavily-accented pseudo-English through a nasty tape hiss, but it's better than someone drilling. Still, I dosed myself with the knock-out painkillers (I pray this goes away entirely soon because I cannot afford more knock-out painkillers and average OTC paracetamol does not work) and when I woke up, the construction work had gone away and my head felt better.
Peering out the window this afternoon, though, netted me an interesting sight. In the back garden three doors down sits a blue box. With doors. Over which are written 'Police Public Call Box'. Yes, the neighbours three doors down have a freakin' TARDIS in their back garden. I just wish I knew which flat it was so I could leave a note saying, "Awesome TARDIS, guys".
And, to continue the theme of 'a Warcrack mention with every post' ... why are there level 85 Alliance NPCs in a level 30-40 zone? I went in what I thought was just a tiny touch over my head earlier (fighting level 35-36 bears with my level 33 paladin to get at gold and iron deposits in Western Plaguelands) and was doing really well until I wandered down the road and smacked into what I think was a Draenei and a Human. I just had enough time to mouse over them and read, "........What do you mean, level 85?!?" when ... smush. Dead belf. I have since moved back to Northern Stranglethorn. Amazing how good the mining is in a freakin' jungle ... plus I have all those quests. Mostly killing things. Woo.