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Mooooooooo...
Sep. 5th, 2008 11:47 amThere needs to be some delineation of duties in the workplace.
One of our receptionists has this habit of coming up to me while I'm in the middle of doing something, giving me some half-arsed sitrep on something she's dealing with, and then standing there staring at me like a stoned cow until I suggest a way of dealing with it. Once I have given her the solution to her problem, she stares at me some more until I agree to do the thing I suggested, which is technically speaking her job.
For instance, this morning. She walks in, approaches my desk and explains that there is a patient who needs to see one of my consultant but has been booked for a Friday morning appointment when she cannot do Friday mornings. So she wants it shifted but she still wants to see said consultant. But since the consultant in question isn't in on Friday afternoons, it would probably be necessary to have someone refer the patient to a different consultant, she says. I suggest speaking to one of the registrars, as they will be able to dictate the necessary referral letter and give it to me to type ASAP, and all that sort of thing. She stares at me for a moment, and then tells me to go speak to a specific registrar, hands me the patient's appointment letter, and wanders off. Now, I don't even know if the reg in question is in, so now I am obliged to wander the department on the search for a reg who, because they're in clinic if they're here at all, is going to be too busy doing his job to deal with this right now, and the patient, for some reason, turned up in person rather than dealing with this over the phone like a sane person.
Eventually, I did all that and guess what? Consultant has a Tuesday afternoon clinic that will work just fine! And yet I had to waste a good ten minutes of my day wandering around doing something that could have been just as easily been done by the woman whose job it is to deal with the appointments shit! Apparently, manning the reception desk on a quiet Friday with two other people means that you can't be spared for a few minutes to go get another part of the job done, whereas sitting in an office typing like a lunatic and dealing with phone calls from 31 flavours of pure arsehole means you're obviously not busy.
Welcome to the hate, people.
And now I've had my vent and should go back to what I was doing before lazy stoned-cow-staring mare came in and took up my time with inane stupidity that's not part of my job description.
One of our receptionists has this habit of coming up to me while I'm in the middle of doing something, giving me some half-arsed sitrep on something she's dealing with, and then standing there staring at me like a stoned cow until I suggest a way of dealing with it. Once I have given her the solution to her problem, she stares at me some more until I agree to do the thing I suggested, which is technically speaking her job.
For instance, this morning. She walks in, approaches my desk and explains that there is a patient who needs to see one of my consultant but has been booked for a Friday morning appointment when she cannot do Friday mornings. So she wants it shifted but she still wants to see said consultant. But since the consultant in question isn't in on Friday afternoons, it would probably be necessary to have someone refer the patient to a different consultant, she says. I suggest speaking to one of the registrars, as they will be able to dictate the necessary referral letter and give it to me to type ASAP, and all that sort of thing. She stares at me for a moment, and then tells me to go speak to a specific registrar, hands me the patient's appointment letter, and wanders off. Now, I don't even know if the reg in question is in, so now I am obliged to wander the department on the search for a reg who, because they're in clinic if they're here at all, is going to be too busy doing his job to deal with this right now, and the patient, for some reason, turned up in person rather than dealing with this over the phone like a sane person.
Eventually, I did all that and guess what? Consultant has a Tuesday afternoon clinic that will work just fine! And yet I had to waste a good ten minutes of my day wandering around doing something that could have been just as easily been done by the woman whose job it is to deal with the appointments shit! Apparently, manning the reception desk on a quiet Friday with two other people means that you can't be spared for a few minutes to go get another part of the job done, whereas sitting in an office typing like a lunatic and dealing with phone calls from 31 flavours of pure arsehole means you're obviously not busy.
Welcome to the hate, people.
And now I've had my vent and should go back to what I was doing before lazy stoned-cow-staring mare came in and took up my time with inane stupidity that's not part of my job description.