[Note to
infodump: actually, most of the time I quite like my job. The pay's good, I feel I'm helping people and the last two days of the week are, on the whole, stress-free because none of the doctors I work for are in. Today ... well, let's make an exception for today.]
I want that fucking registrar's head for a football. Lord knows it's wasted on the job it currently has...
Three phone calls in quick succession this morning asking, "Where's my [family member]'s chemotherapy appointment?" All three saw this fucking registrar on the 23rd. Okay, fine, he's got a temp in. The letters are shite -- question marks everywhere, no corrections made, half the sentences make no goddamn sense -- but he saw these patients a week and a half ago. Surely information like, "My patients need chemo" should've stuck in his puny little brain by now.
But no. Two of the three families were as nice as they could be about the fact that their loved ones were having to wait. And I'm always grateful when that happens -- I can understand people being upset because they feel they're being lost in the system. General irritation -- fine. Rude personal remarks, not so fine. Basically, despite the fact that I am not this registrar's secretary, I have had nothing to do with this patient and I am certainly not responsible for anything on the wards, this woman decided to turn around to me and say quite plainly, "get on with this because you're not doing your job".
...
I'm not doing my job? I am not the doctor. I am not the one who's supposed to book the appointments. I have nothing to do with the wards. Even if I did, I wouldn't know because not only am I not the doctor who's supposed to be dealing with this, I am not his secretary either. How the hell is it that I'm not doing
my job when the job thrown at me isn't even remotely my job in the first place? She didn't even care that I wasn't the secretary she had spoken to a couple of days ago, just saying, "Oh, well,
one of you people, then". 'You people'?!? Yoda on a crutch, are we living in a caste system now? Am I an Untouchable? Is Ah a good nigger?
What? Since when does running the lives of three doctors make you a second-class citizen?
To make matters worse, she was yet another person who threw "if it was
your family member, you'd be like this too". I'm sorry, but first of all, no. I
was there a couple of years back. We had to deal with a lot of medical staff, some shitty out-of-the-woodwork family members (one of them a devout Baptist who told me that reading Anne Rice was letting the devil into the world through me, or some such rubbish -- this while I'm trying to get my mind off my grandfather dying in a hospital bed a mile away), two aunts with varying degrees of mental retardation, funeral directors and sundry Alcoholics Anonymous members. I was never
once that rude, that insensitive, that unmindful of the feelings of others. Now, I could take "grief and worry" as an excuse if you turned around after being a bitch and said, "I'm sorry; I've been on edge, what with everything that's been going on, and I shouldn't have taken it out on you". But if you have the presence of mind to use that as an excuse in the way this woman did, it isn't one. Full stop.
Gaaaaah. When I called the registrar to tell him that another one of his precious charges had slipped through the cracks, I put it to him thusly: "I've just had a call from the
very unpleasant daughter of [patient], who was told her mother needed to go in for chemotherapy. As there has been no appointment forthcoming, the daughter is accusing
me of not doing my job".
He went very quiet for a minute, then offered to have a word with the patient's daughter. Oh,
god no. I wanted to be the one to ring her two minutes after she bitched at me and say, "All fixed now. Bow before me and grovel, you miserable bitch, because I could've made your life a nightmare of stress and waiting but I'm a better person than you'll
ever be". It's amazing how you can convey that sentiment when you're
actually saying, "Yes; an appointment has been made for [date] at [time] and you'll need to go to [ward and directions]".
She did say thank you, at least.