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I wish to register a COMPLAINT!
Jul. 8th, 2004 01:54 pmYeah, your friendly neighbourhood UberSec has been issued with a complaint about her performance. It's about something that went down about two months ago, so I can't actually remember all of what happened. They didn't seem to have a problem with me at the time, apart from a couple of points that I remember quite clearly.
1) Patient's daughter complained about not getting a letter regarding the appointment. I wasn't as organised then as I am now (I was still trying to sort out Maureen's mess) and I haven't got any proof that the letter was written. Apparently, I told them that the letter didn't prove necessary because the patient had been phoned regarding the appointment. I can't think for the life of me why I'd have said that if it weren't true, but this lady insists that her mother never got the call. Whether she did or she didn't is open for debate, and I have no proof that I sent a letter in the first place. Shit.
2) Patient's daughter complained about my refusal to fax her the details of her mother's appointment. I had no proof that I was sending it to the right person, and those letters have some sensitive information on them, not least of which the patient's full home address. It's called patient confidentiality. Watch me get reamed for it.
3) Patient's daughter complained about not getting a letter giving her mother's chemotherapy date. I have a copy about that one and am not taking shit for the post room or post office.
4) Patient's daughter complained that the ward wasn't informed that her mother was admitted and so couldn't attend chemotherapy. Now, I'm sure I remember telling that bloody registrar about the situation but I can't prove it and he probably won't remember either, goddamnit. But I still want to know when a courtesy call resulted in complaints. In any case, the admitting hospital should have informed the ward directly, and I can't think for the life of me why I wouldn't have told them to.
I have to go to a meeting on the 13th and 'discuss' this with senior management. If I'm lucky, I'll get out of this with an apology (yeah, right; like patient's daughter is going to accept that. Her mother died a few days after being admitted to the other hospital, she's already had a bitch at one of my consultants and damned if she isn't going to complain until someone gets sacked). If I'm not, I'll be sacked.
Meanwhile, my fucking office manager has landed me with half the department's typing. Apparently, everyone else is snowed. And there was no apologetic look, no "I'm sorry for the imposition and would you mind terribly?" She asked how many tapes I had to do. I had to tell her none (not that there's nothing else to do, mind you) and to the smug, self-satisfied "you can't do anything about me dumping on you" expression on her face, was forced to offer my typing services to her dumb arse. The smirk gets wider as she hands me three tapes and no documentation to support them.
I hate that woman.
I want to go home. But no. I have other people's typing to do.
1) Patient's daughter complained about not getting a letter regarding the appointment. I wasn't as organised then as I am now (I was still trying to sort out Maureen's mess) and I haven't got any proof that the letter was written. Apparently, I told them that the letter didn't prove necessary because the patient had been phoned regarding the appointment. I can't think for the life of me why I'd have said that if it weren't true, but this lady insists that her mother never got the call. Whether she did or she didn't is open for debate, and I have no proof that I sent a letter in the first place. Shit.
2) Patient's daughter complained about my refusal to fax her the details of her mother's appointment. I had no proof that I was sending it to the right person, and those letters have some sensitive information on them, not least of which the patient's full home address. It's called patient confidentiality. Watch me get reamed for it.
3) Patient's daughter complained about not getting a letter giving her mother's chemotherapy date. I have a copy about that one and am not taking shit for the post room or post office.
4) Patient's daughter complained that the ward wasn't informed that her mother was admitted and so couldn't attend chemotherapy. Now, I'm sure I remember telling that bloody registrar about the situation but I can't prove it and he probably won't remember either, goddamnit. But I still want to know when a courtesy call resulted in complaints. In any case, the admitting hospital should have informed the ward directly, and I can't think for the life of me why I wouldn't have told them to.
I have to go to a meeting on the 13th and 'discuss' this with senior management. If I'm lucky, I'll get out of this with an apology (yeah, right; like patient's daughter is going to accept that. Her mother died a few days after being admitted to the other hospital, she's already had a bitch at one of my consultants and damned if she isn't going to complain until someone gets sacked). If I'm not, I'll be sacked.
Meanwhile, my fucking office manager has landed me with half the department's typing. Apparently, everyone else is snowed. And there was no apologetic look, no "I'm sorry for the imposition and would you mind terribly?" She asked how many tapes I had to do. I had to tell her none (not that there's nothing else to do, mind you) and to the smug, self-satisfied "you can't do anything about me dumping on you" expression on her face, was forced to offer my typing services to her dumb arse. The smirk gets wider as she hands me three tapes and no documentation to support them.
I hate that woman.
I want to go home. But no. I have other people's typing to do.